Terms and Conditions
CLIENT GROOMING AGREEMENT AND POLICIES.
Cancellations & Missed Appointments
Purrfect Paws Grooming reserves the right to charge the full grooming fee for any missed appointments or appointments that are cancelled with less than 2 working days notice and if rebooked, the next groom will be 100% payable upfront to secure your appointment. Appointments missed or cancelled without notice could have been offered to another customer that day and if we do not have any notice, we are unable to fill that appointment slot. We do understand that on occasions things need to be changed but please be courteous to us and others and give us as much notice as possible.
Running Late
Your appointment is reserved for your pet. If you are running late, please call us and let us know. Your appointment time slot will be held for a maximum of 20 minutes. If you arrive later than 20 minutes after your scheduled appointment time it is considered as late, we will have to either reschedule the appointment or we will get done what we can in the time left we have to groom your pet. Please understand that when you are late it affects our ability to provide timely and quality service for all our other clients that day.
Late collection
Purrfect Paws Grooming has limited space and we are unable to keep your pet for extended periods of time if you are running late. We do not offer day care facilities and if you do not collect your pet at the agreed time this hugely affects the service and appointments to other clients that day.
We offer a 30-minute grace period but after 30 minutes we reserve the right to charge a £5 late pick-up fee and £5 per every half hour after that you are late collecting your pet for pet sitting services. Please understand that timing is essential for us to be able to provide top quality service and we want your pet to be comfortable when with us. We will always give you half an hour reminder to collect your pet and we will tell you before leaving a time to collect. If this needs to be extended for any reason then Purrfect Paws Grooming will let you know immediately.
Deposits
Purrfect Paws Grooming reserves the right to request a non-refundable deposit for any booking made.
De-Matting
Pets with severely matted coats need extra attention. Matts in a pet’s coat grow tight, and can strangle the skin, or eventually tear it open. Purrfect Paws Grooming will not cause serious or undue stress to your pet by de-matting. Any matting will be removed via clipping off to ensure as little pain and stress for your pet as possible.
When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the matts. Heavy matting can also trap moisture and urine near your pet’s skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from matts can even harbour maggots. After effects of matt removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Purrfect Paws Grooming will provide an aftercare guide. Pets that are shaved are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, your pet may also exhibit brief behavioural changes.
Prevention is the best defence against matting by scheduling regular grooming appointments. If your pet needs to be shaved to remove matting, you will be given a consent form to sign to acknowledge that you agree to this procedure and any risk involved.
Photographs & Videos
Purrfect Paws Grooming will use, unless otherwise instructed, any videos or photographs of your pet/s taken whilst at the salon. You allow, unless otherwise instructed, Purrfect Paws Grooming to use your pet/s name/s and that any images or videos can be used at any time for marketing, advertising or promotional purposes in any form or format. Please let Purrfect Paws Grooming know if you do not consent to the use of any images or videos of your pet/s.
Refusal of Services
Purrfect Paws Grooming has the right to refuse service for any reason we deem necessary, if we do not feel we can safely groom your pet without causing a danger to itself, the groomer or others. We also will not tolerate any abusive or violent behaviour from customers towards our groomer and any such behaviour will result in an instant refusal and ban of service.
Purrfect Paws grooming will use muzzles if necessary and any restraining equipment such as slings or straps to ensure your pet does not cause injury to itself or the groomer. Please note we will never use restraining equipment on Cats or Rabbits when grooming due to this being unsafe, but we will use Cat cones or gloves if we feel it is necessary to protect the Cat and groomer from injury or danger.
Grooming may be stopped mid groom if we feel there is danger to your pet or our groomer, grooming fees may still apply.
Health or Medical Problems & Senior Pets
It is your sole responsibility to ensure your pet is fit for grooming and to inform Purrfect Paws Grooming of any health issues your pet/s has before the groom commences. Ensure all your pets, especially your elderly pets and any pets with health issues are checked prior to bringing to the salon. We can refuse to groom if we feel this will not be in the interest of your pet/s health to carry a groom out. Grooming fees may still apply.
Grooming procedures can sometimes be stressful, especially for a senior pet or a pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. In the best interest of your pet this contract/agreement will give Purrfect Paws Grooming permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by us. We will do our best to contact you first, then take your pet to our authorised Veterinarian, or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner.
Aggressive or Dangerous Pets
It is your sole responsibility to inform Purrfect Paws Grooming of any known behavioural problems your pets have when booking them in, including but not limited to, aggression towards people, if they have ever bitten anyone, how they react to other Dogs (not applicable to Cats or Rabbits).
Please be open and honest with us, we understand not all pets like the groomers and they all come from different backgrounds, but if we are aware of any behavioural issued, we can put things in place to limit stress for them during their groom and put the proper precautionary measures in place to limit the possibility of injury to themselves or the groomer.
If your pet should badly bite, scratch or injure the groomer, due to not informing us of any behavioural issues, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage. A £15 fee will be charged on top of the full groom cost (no matter how far along) if any of the above occurs due to misinformation.
Accidents
When grooming, there is always the possibility an accident could occur. Grooming equipment is very sharp, please be assured we use extreme caution and care in all situations here at Purrfect Paws Grooming, but sometimes accidents do happen. Possible problems that could occur include cuts, nicks, scratches and quicking of the nails. In most cases this can happen when a pet is wiggling, moving around or displaying aggression (it is not limited to this).
We make every effort to ensure your pet is groomed as safely as possible, but if your pet does not accept the process it can be dangerous to continue the groom and we reserve the right to stop the groom if it is unsafe for your pet. Purrfect Paws Grooming uses Leucillin spray which is the most powerful, non-toxic, non-irritant antiseptic available for animals and we also use Trimmex powder to clot blood on any accidental quick cuts on the nails.
Current Vaccinations
By using our services, owners verify their pets are up to date with vaccinations. Purrfect Paws Grooming reserves the right to ask for proof of vaccinations if we have reason to believe otherwise. Please be mindful that diseases caused from not vaccinating can be extremely contagious to other pets and in some cases can kill. Purrfect Paws Grooming wants to provide the safest possible environment for your pet to be groomed in, so please ensure you do not put others at risk.
Fleas/Ticks
Purrfect Paws Grooming strives to be a flea/tick-free salon. If your pet has a flea or tick infestation, we will ask that you reschedule your grooming appointment once the flea or tick problem is under control. Pets with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems.
We recommend that you contact your veterinarian for advice on the best treatment for your situation. A topical monthly flea preventative may be the most effective choice. Treating all pets in the family, as well as treating your home will help in keeping fleas and ticks under control for the long term. If fleas are found on your pet (Dogs ONLY) we will bathe your Dog in a flea shampoo. We then have to treat the salon; this will incur a £20 charge onto your grooming bill (even if the groom isn’t completed it will still be charged on top of the full groom price) as any appointments after will need to be cancelled.
Pregnant Pets
Whilst every care is taken with every animal, Pets that are pregnant are accepted for grooming solely at the owner’s risk.
Purrfect Paws Grooming has the right to refuse to groom if we think it is not in the interest of your pet or their babies.
Hold Harmless Agreement
By using our services, you agree to hold Purrfect Paws Grooming its owners, employees and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed.
Please contact us if you have any questions.
